Refund Policy

1. Overview

This Refund Policy applies to purchases of EuroData Score — Full Access, a digital product that gives access to the EuroData Score web application. EuroData Score is operated by M & A Group LTDA (CNPJ 62.977.259/0001-44).

EuroData Score — Full Access is sold for €42 (EUR) as a one-time payment. There is no subscription and no recurring charge. Payments are processed by Mundpay.

2. 60-Day Money-Back Guarantee

If you are not satisfied with EuroData Score for any reason, you can request a full refund within 60 days of the date of purchase. You do not need to give a reason, and we will not ask you to justify your request.

The 60-day period is counted in calendar days starting on the date your payment was made, as shown in your purchase confirmation. A request is on time if we receive it on or before the last day of that period.

This guarantee is a voluntary commitment by M & A Group LTDA. It is offered in addition to — never instead of — the rights you have under consumer protection law (see section 6).

3. How to Request a Refund

You can request a refund in either of these ways:

• Send an e-mail to support@eurodatascore.com with the subject line “EuroData Score Refund Request”; or
• Use our contact form and choose the category “Refund Request”.

To help us locate your purchase, please include:

• the e-mail address used for the purchase;
• the order number, if available (it appears in your purchase confirmation e-mail);
• the approximate date of purchase.

We do not require documents, screenshots or explanations. If we cannot find your purchase with the information provided, we will reply and ask for the missing detail.

4. Refund Processing

Approved refunds are executed through Mundpay, our payment provider, to the original payment method used for the purchase. We will confirm by e-mail when the refund has been submitted.

The time it takes for the amount to appear on your statement depends on Mundpay, your bank and your card issuer. We cannot control or guarantee that timing. If the refund has not appeared after a reasonable period, contact us and we will help you check its status with Mundpay.

The refund covers the full amount you paid for EuroData Score — Full Access. We do not charge any fee for processing a refund.

5. Digital Product Access

When a refund is completed, access to the EuroData Score analytics workspace associated with that purchase ends.

Your account itself is not deleted automatically. You can still sign in to Settings to export a copy of your data or to delete your datasets and your account. If you would like us to delete your account for you, include that request in your refund e-mail.

If you purchase EuroData Score again later, access is restored on the same account.

6. Consumer Rights

Nothing in this policy limits or excludes rights you have under mandatory consumer protection law in your country of residence. These statutory rights are separate from our voluntary guarantee:

• Consumers in the European Union and EEA generally have a 14-day right of withdrawal for online purchases. For digital content that is supplied immediately, this right may end once supply has started, if you gave your express prior consent to immediate supply and acknowledged that you would lose the withdrawal right. Our 60-day guarantee applies regardless.
• Consumers in Brazil have a seven-day right of withdrawal for purchases made outside a commercial establishment, including online purchases, under article 49 of the Consumer Protection Code (Código de Defesa do Consumidor).
• Consumers elsewhere may have similar rights under local law.

You may rely on whichever applies to you — the statutory right or our voluntary guarantee. In practice, any request made within 60 days of purchase is refunded in full.

7. Contact

For questions about refunds or about a specific purchase, contact our support team:

• E-mail: support@eurodatascore.com
• Contact form: eurodatascore.com/contact
• Company: M & A Group LTDA, Rua Sta Cruz, 2187, Vila Mariana, São Paulo – SP, 04121-002, Brazil

8. Last Updated

The date at the top of this page shows when this policy was last revised. If we change this policy, the version in effect on the date of your purchase continues to apply to that purchase, unless the new version is more favorable to you.